Consumer Court established for protection and promotion of the rights and interests of consumers and also speedy redress of consumer complaints. Consumer Court is the first forum for consumers in Pakistan. Where consumers file claims confidently and the most important feature is without any fee or charges. Consumers generally used two forums for speedy redressed. First is Consumer Council, Authority provides full protection to the consumers. And second is Consumer Court where the consumer claim for damages.

Following eight consumer rights are based on UN guidelines for consumers. The Consumer must aware of these rights.

 

 

 

·        1)BASIC NEEDS:-

              The first right is basic needs. Food, clothing shelter, health care, and education and sanitation.

·        2)SAFETY:-  

              To protect the life of consumers against the hazardous products and services.

·        3)INFORMATION:-

              An informed choice or decision to be given to the consumer.    

·        4)Choice:-

      This is the consumer right to select from a range of products and services, offered at competitive prices with the satisfactory quality or reasonable price.

 

 

 

 

 

·        5)Hearing:-

     The right to have consumer interests represented in the marking and execution of government policy, and in the development of products and services.

·        6)  REDRESSAL

The right to receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods, or unsatisfactory services.

 

 

 

 

 

·        7) CONSUMER EDUCATION

The right to acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.

 

·        8)HEALTHY ENVIRONMENT

The right to live and work in an environment that is neither threatening not dangerous to the well-being of present and future generations.